211 Specialist at micro1
posted 51 minutes ago211 Specialist | $50-150/hr | Remote | Contractor
What the work involves
As a 211 Specialist, you will help people who reach out for support by assessing their needs and connecting them with community resources and services.
- Provide information and referrals to community resources
- Conduct needs assessments to identify the right support for each caller
- Look up services in community resource databases
- Use active listening and crisis intervention skills when a caller is in distress
Requirements
- Experience with information and referral services
- Active listening and crisis intervention skills
- Familiarity with community resource databases
- Needs assessment experience
- Knowledge of public benefits
- Call center experience
Pay and commitment
This is a contractor role paying $50-150/hr.
Location
Remote.