AI Calibrator – Customer Service Ops | Contractor | Remote (India, Pakistan, Nigeria, Kenya, Egypt, Ghana, Bangladesh, Turkey, Mexico)
Turing is looking for detail-oriented customer service professionals to help build, validate, and annotate workflows that power the next generation of Large Language Model (LLM) benchmarking. If you have hands-on experience in support operations and a sharp eye for quality, this is your opportunity to contribute to cutting-edge AI research.
About Turing
Based in San Francisco, Turing is the world's leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI. Turing helps customers accelerate frontier research with high-quality data, advanced training pipelines, and top AI researchers — and helps enterprises transform AI from proof of concept into proprietary, measurable intelligence.
What You'll Do
- Recreate realistic workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management.
- Validate AI-generated outputs in customer support scenarios, ensuring compliance, trust, and quality standards are met.
- Simulate escalations, SLA tracking, and quality audits within support workflows.
- Produce structured annotations and datasets that directly improve LLM training and evaluation pipelines.
Required Qualifications
- Proven experience in customer service operations — including ticket handling, chat/email workflows, refunds/returns, and knowledge base upkeep.
- Familiarity with support tools such as Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow, Jira, or equivalent platforms.
- Strong attention to detail with the ability to identify gaps or shortcomings in AI-generated outputs.
- Understanding of how operational data is used to train and evaluate LLMs.
- Excellent written English for producing training-quality datasets and validating AI responses.
Engagement Details
- Type: Contractor / Freelancer (no medical or paid leave benefits)
- Duration: 1 month (with potential for extension based on performance)
- Commitment: Minimum 30 hours/week, at least 4 hours/day with 4 hours of overlap with PST
- Location: Open to candidates in India, Pakistan, Nigeria, Kenya, Egypt, Ghana, Bangladesh, Turkey, and Mexico
Why Work With Turing?
- Fully remote, flexible work environment
- Contribute to cutting-edge AI projects with leading LLM companies
- Opportunity for contract extension based on performance and project needs
Evaluation Process
Shortlisted candidates will be reviewed directly — approximately 35 minutes total. If selected, you're ready to go!
