AI Customer Support Specialist at micro1

AI Customer Support Specialist | $30–34/hr | Remote (Pacific Time Zone)

Join MICRO1 as an AI Customer Support Specialist, where you'll play a key role in delivering exceptional technical support within a fast-paced SaaS/software environment. This contractor role is ideal for a detail-oriented problem-solver who thrives on investigating complex customer issues and driving them to resolution.

Key Responsibilities

• Provide high-quality customer support for software and SaaS products
• Investigate, reproduce, and troubleshoot customer-reported issues with precision
• Document findings clearly and escalate complex problems when appropriate
• Maintain organized records of support interactions and resolutions
• Collaborate with internal teams to improve the overall customer experience

Required Skills

• Prior experience in customer service within a tech or SaaS environment
• Strong troubleshooting and problem-solving abilities
• Excellent attention to detail and organizational skills
• Ability to reproduce and investigate customer-reported problems effectively
• Comfortable working within Pacific Time Zone hours

This is a contractor position offering $30–34/hr, fully remote within the Pacific Time Zone.