This job post has expired on August 11, 2026. It is likely that the position has already been filled.
AI Customer Support Specialist at micro1
posted 3 months agoAI Customer Support Specialist | $30–34/hr | Remote (Pacific Time Zone)
Join MICRO1 as an AI Customer Support Specialist, where you'll play a key role in delivering exceptional technical support within a fast-paced SaaS/software environment. This contractor role is ideal for a detail-oriented problem-solver who thrives on investigating complex customer issues and driving them to resolution.
Key Responsibilities
- Provide high-quality customer support for software and SaaS products
- Investigate, reproduce, and troubleshoot customer-reported issues with precision
- Document findings clearly and escalate complex problems when appropriate
- Maintain organized records of support interactions and resolutions
- Collaborate with internal teams to improve the overall customer experience
Required Skills
- Prior experience in customer service within a tech or SaaS environment
- Strong troubleshooting and problem-solving abilities
- Excellent attention to detail and organizational skills
- Ability to reproduce and investigate customer-reported problems effectively
- Comfortable working within Pacific Time Zone hours
This is a contractor position offering $30–34/hr, fully remote within the Pacific Time Zone.