This job post has expired on September 14, 2026. It is likely that the position has already been filled.
Computer User Support Specialist at micro1
posted 1 month agoComputer User Support Specialist | $30–55/hr | Worldwide Remote
Join a dynamic business operations team as a Computer User Support Specialist, providing hands-on technical assistance to end users across hardware, software, and networking environments. This is a generalist role ideal for a well-rounded IT professional who thrives in a fast-paced support setting.
Key Responsibilities
- Diagnose and resolve hardware and software issues for end users in a timely and professional manner
- Provide support across multiple operating systems (Windows, macOS, Linux)
- Troubleshoot networking issues including TCP/IP, VPN, and DNS configurations
- Manage and track support requests through a ticketing system, ensuring accurate documentation and resolution
- Escalate complex issues to appropriate teams while maintaining clear communication with end users
- Assist with software installations, updates, and general system maintenance
Required Skills
- Hardware & Software Troubleshooting: Strong ability to identify and resolve technical issues efficiently
- Networking Knowledge: Solid understanding of TCP/IP, VPN, and DNS protocols
- OS Support: Experience supporting multiple operating systems
- Ticket Management: Proficiency with helpdesk or ITSM ticketing platforms
- Communication: Clear, professional communication with both technical and non-technical users
This is a contractor engagement offering competitive hourly compensation between $30 and $55 per hour, depending on experience and qualifications.