Posted over 30 days ago. Roles like this often stay open for a while, so it's still worth applying.
Computer User Support Specialist at micro1
posted 1 month agoComputer User Support Specialist | $30–55/hr | Worldwide Remote
Join a dynamic business operations team as a Computer User Support Specialist, providing hands-on technical assistance to end users across hardware, software, and networking environments. This is a generalist role ideal for a well-rounded IT professional who thrives in a fast-paced, remote support setting.
Key Responsibilities
- Diagnose and resolve hardware and software issues for end users in a timely manner
- Provide support across multiple operating systems (Windows, macOS, Linux)
- Manage and resolve tickets through a structured ticketing system, ensuring SLA compliance
- Troubleshoot networking issues including TCP/IP configurations, VPN connectivity, and DNS resolution
- Document support interactions and maintain accurate records of issues and resolutions
- Escalate complex technical issues to appropriate teams when necessary
Required Skills
- Hardware & Software Troubleshooting: Strong ability to identify and resolve technical issues efficiently
- Networking Knowledge: Solid understanding of TCP/IP, VPN, and DNS protocols
- OS Support: Experience supporting multiple operating systems
- Ticket Management: Proficiency with helpdesk or ITSM ticketing platforms
- Communication: Clear and professional communication with non-technical end users
This is a contractor position open to candidates worldwide. Compensation ranges from $30 to $55 per hour based on experience and qualifications.