CRM Manager at Immunefi

About Immunefi

Immunefi is Web3's leading bug bounty platform, dedicated to protecting the future of money. We prevent catastrophic hacks in decentralized finance, safeguarding billions in user funds. Join our fast-paced, problem-solving environment at the core of Web3 security.

Job Summary

We're seeking an experienced CRM Manager with strong Salesforce expertise to lead our customer relationship management initiatives. You'll manage our CRM system, optimize sales processes, drive customer engagement, and execute CRM strategies across the organization.

Key Responsibilities

• Manage and optimize Salesforce CRM system
• Analyze data for sales and customer service insights
• Support and train Salesforce users across teams
• Implement automation to streamline processes
• Customize Salesforce to fit business needs
• Manage integrations with other tools
• Generate reports and provide performance insights
• Ensure compliance with data protection standards
• Drive continuous CRM improvements

Requirements

• Strong understanding of CRM principles and customer lifecycle management
• Proficiency in Salesforce (Sales Cloud, Service Cloud, Marketing Cloud)
• Excellent analytical and problem-solving skills
• Strong project management abilities
• Exceptional communication and interpersonal skills
• Self-motivated with ability to work in a fast-paced environment

Qualifications

• Bachelor's degree in Business Administration, Marketing, IT, or related field
• Salesforce Administrator certification
• Salesforce Platform Developer I certification

What We Offer

• 100% remote work environment with flexible schedule
• Autonomous work culture with smart, reliable team members
• Opportunity to shape an early-stage company in a dynamic industry
• Chance to make a significant impact in the Web3 security space
• Global market exposure

Our Core Values

• Customer-first approach
• Constant vigilance in security
• Bias for action
• Commitment to excellence
• Bold thinking
• Ownership mindset
• Trust and integrity

Interested candidates, please apply with your resume, cover letter, and LinkedIn profile.