Posted over 30 days ago. Roles like this often stay open for a while, so it's still worth applying.
CRM Operations Specialist at micro1
posted 1 month agoCRM Operations Specialist | $30–90/hr | Worldwide Remote
Join MICRO1 as a CRM Operations Specialist and play a key role in optimizing business operations through expert CRM management, sales process support, and AI model evaluation. This is a flexible contractor opportunity open to qualified professionals worldwide.
About the Role
As a CRM Operations Specialist, you will manage and optimize CRM platforms, support sales workflows, and contribute to AI training initiatives including annotation, labeling, and model evaluation tasks. You'll work across a diverse tech stack to streamline operations and drive efficiency.
Key Responsibilities
- Manage and maintain CRM systems including Salesforce, Close, and Apollo
- Support sales engagement workflows using tools like Salesloft
- Administer customer support platforms such as Intercom and Freshdesk
- Work with e-commerce and marketing tools including Shopify and ClickFunnels
- Utilize Crayon for competitive intelligence and market tracking
- Perform data annotation, labeling, and RLHF (Reinforcement Learning from Human Feedback) tasks
- Conduct model evaluation using defined rubrics to support AI development
Required Skills
- Proven experience with CRM platforms (Salesforce, Close, Apollo)
- Familiarity with sales and customer success tools (Salesloft, Intercom, Freshdesk)
- Experience with data annotation, labeling, and AI model evaluation
- Strong attention to detail and ability to follow structured rubrics
- Background in business operations or sales support preferred
Compensation
This role offers a competitive contractor rate of $30–$90/hr, depending on experience and scope of work.