Customer Service Expert (Remote)
Hourly Contract: $60–$120/hr
Location: Remote (U.S., UK, or Canada)
Join Mercor in shaping the future of customer service through advanced AI technology. As a Customer Service Expert, you'll play a critical role in making our artificial intelligence truly intelligent and customer-focused. You'll design sophisticated dialogue flows, enhance AI communication through simulated interactions, and carefully curate the data that drives AI understanding of human needs. Your expertise will directly influence a globally recognized AI platform, delivering exceptional customer experiences worldwide.
Develop and refine AI dialogue and communication protocols.
Conduct simulated customer interactions to optimize AI responses.
Curate and manage high-quality datasets for AI training.
Provide expert insights to enhance AI-driven customer service.
Flexible Schedule: Work 10–20 hours weekly, with the possibility to scale up to 40 hours.
Fully Remote & Asynchronous: Enjoy complete flexibility with your working hours.
Short-Term Commitment with Potential: Initial engagement of 1–2 months, with strong opportunities for extension.
Minimum 3 years of experience in customer service.
Degree from a prestigious university (U.S., Canada, or UK).
Exceptional problem-solving skills and keen attention to detail.
Strong verbal and written communication skills.
Hourly contractor position with Mercor.
Weekly payments via Stripe Connect.
Mercor is a $2 billion company headquartered in San Francisco, CA, connecting top talent with leading AI research labs. Backed by renowned investors including Benchmark, General Catalyst, Peter Thiel, Adam D’Angelo, Larry Summers, and Jack Dorsey, Mercor stands at the forefront of AI innovation.
Apply today to leverage your customer service expertise and advance groundbreaking AI technologies!
We value diversity and consider all qualified applicants without regard to legally protected characteristics. Reasonable accommodations are available upon request.
Upload resume → AI interview → Complete form → Submit application
Upload your best, up-to-date resume in English. Mercor will extract details and fill out your profile automatically. Review and adjust as needed.
SHOCKING FACT: Only ~20% of applicants complete their application! Take the 15-minute AI interview about your experience and you'll have MUCH HIGHER chances of getting hired!
AI Interview Tips: The interview focuses on your resume and work experience. Be ready to discuss specific projects and how you solved challenges.
Takes about 15 minutes | Dramatically improves your chances