Customer Service Expert (Remote)
Hourly Contract: $60–$120/hr
Location: Remote (U.S., UK, or Canada)
Join Mercor in shaping the future of customer service through advanced AI technology. As a Customer Service Expert, you'll play a critical role in making our artificial intelligence truly intelligent and customer-focused. You'll design sophisticated dialogue flows, enhance AI communication through simulated interactions, and carefully curate the data that drives AI understanding of human needs. Your expertise will directly influence a globally recognized AI platform, delivering exceptional customer experiences worldwide.
Develop and refine AI dialogue and communication protocols.
Conduct simulated customer interactions to optimize AI responses.
Curate and manage high-quality datasets for AI training.
Provide expert insights to enhance AI-driven customer service.
Flexible Schedule: Work 10–20 hours weekly, with the possibility to scale up to 40 hours.
Fully Remote & Asynchronous: Enjoy complete flexibility with your working hours.
Short-Term Commitment with Potential: Initial engagement of 1–2 months, with strong opportunities for extension.
Minimum 3 years of experience in customer service.
Degree from a prestigious university (U.S., Canada, or UK).
Exceptional problem-solving skills and keen attention to detail.
Strong verbal and written communication skills.
Hourly contractor position with Mercor.
Weekly payments via Stripe Connect.
Mercor is a $2 billion company headquartered in San Francisco, CA, connecting top talent with leading AI research labs. Backed by renowned investors including Benchmark, General Catalyst, Peter Thiel, Adam D’Angelo, Larry Summers, and Jack Dorsey, Mercor stands at the forefront of AI innovation.
Apply today to leverage your customer service expertise and advance groundbreaking AI technologies!
We value diversity and consider all qualified applicants without regard to legally protected characteristics. Reasonable accommodations are available upon request.