Customer Service Operator | Contractor | Remote (India, Pakistan, Nigeria, Kenya, Egypt, Ghana, Bangladesh, Turkey, Mexico)
Turing is looking for experienced customer service professionals to help build and validate AI training data, workflows, and simulations that power cutting-edge Large Language Model (LLM) benchmarking. This is a fully remote freelance opportunity with a leading AI research accelerator based in San Francisco, California.
About Turing
Turing is the world's leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing helps enterprises transform AI from proof of concept into proprietary intelligence — delivering measurable impact and lasting results.
Role Overview
In this role, you will apply your hands-on customer service expertise to recreate real-world business scenarios, validate AI-generated outputs, and ensure compliance, trust, and quality standards within support workflows — all in service of improving LLM training and evaluation.
Day-to-Day Responsibilities
- Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base maintenance.
- Validate AI-generated outputs in customer support scenarios, ensuring compliance and trust standards are met.
- Simulate escalations, SLA tracking, and quality audits within support workflows.
- Provide structured annotations and datasets that enhance LLM training and evaluation processes.
Required Qualifications
- Proven experience in customer service operations, including ticket handling, chat/email workflows, refunds/returns, and knowledge base upkeep.
- Familiarity with workflow tools such as Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow, Jira, or equivalent platforms.
- Strong attention to detail with the ability to identify AI shortcomings in real-world workflows.
- Understanding of how operational data is used for training and evaluating LLMs.
- Excellent written English for creating training-quality datasets and validating AI outputs.
Engagement Details
- Commitment: Minimum 4 hours/day, 30 hours/week, with at least 4 hours of overlap with PST.
- Type: Contractor/Freelancer (no medical or paid leave benefits).
- Duration: 1 month (with potential for extension based on performance).
- Eligible Locations: India, Pakistan, Nigeria, Kenya, Egypt, Ghana, Bangladesh, Turkey, Mexico.
Perks of Freelancing With Turing
- Fully remote work environment.
- Opportunity to contribute to cutting-edge AI projects with leading LLM companies.
- Potential contract extension based on performance and project needs.
