Customer Success Engineer at Mercor

Customer Success Engineer | $25–35k/yr | Remote (India)

Join Mercor's Talent Success team and serve as the frontline technical expert ensuring thousands of platform users have a seamless, delightful experience — from applying to jobs and completing AI-led interviews to accepting offers and getting paid.

About the Role

Mercor welcomes thousands of new users each week. When they encounter issues or have questions, you'll be their first point of contact — delivering fast, empathetic, and technically precise support. You'll work closely with our engineering team to triage and investigate bug reports, making strong web and SaaS troubleshooting skills essential. Your communication will often be a user's first impression of Mercor, so a professional yet friendly tone written at native English proficiency is a must.

Key Responsibilities

• Investigate user-reported issues end-to-end: reproduce bugs, identify root causes, and distinguish between UX friction, model edge cases, and system defects.
• Debug across our AI and SaaS stack using telemetry, logs, network inspection, and database queries.
• Triage issues with sound judgment — escalate true engineering defects and resolve others via configuration, prompt refinement, or clear user guidance.
• Surface systemic patterns and product risks to engineering and product leadership.
• Create clear documentation and runbooks to reduce repeat issues and improve resolution speed.
• Communicate with precision, professionalism, and empathy in every interaction.

Qualifications

• Degree in Computer Science, Software Engineering, or a related technical field from a top-tier institution, or prior experience at a high-growth technology startup.
• Experience building modern web applications (React, Node.js, Flask, Next.js, etc.) or 2–5 years supporting customers on such platforms.
• Comfortable working with AI systems — hands-on experience with LLMs, agents, or generative models.
• Ability to analyze model outputs, failure modes, hallucinations, and feedback loops.
• Familiarity with modern AI APIs (OpenAI, Anthropic) or agent frameworks (LangChain, AutoGPT) is a strong plus.

About Mercor

Mercor sits at the intersection of labor markets and AI research, partnering with leading AI labs and enterprises to provide the human intelligence essential to AI development. With over 30,000 experts collectively earning more than $2 million per day, Mercor is a profitable Series C company valued at $10 billion. Join a fast-paced, ambitious team shaping the future of work and AI.