Posted over 30 days ago. Roles like this often stay open for a while, so it's still worth applying.
Customer Success Evaluator at Mercor
posted 4 months agoCustomer Success Evaluator | $80–120/hr | Worldwide Remote
Mercor is seeking experienced Customer Success / Support Operations professionals to evaluate AI-generated work products for accuracy, quality, and domain relevance. This is a flexible, remote hourly engagement ideal for seasoned practitioners who want to apply their expertise in a meaningful way.
What You'll Do
- Review and assess AI-generated documents, spreadsheets, and slide decks against domain-specific quality rubrics
- Identify factual, aesthetic, and presentation errors in AI outputs
- Provide clear, structured written feedback to improve AI quality standards
Requirements
- 5+ years of professional experience in Customer Success or Support Operations
- Native or professional-level English fluency
- High proficiency in Microsoft Office and Google Workspace, particularly PowerPoint and Google Slides
Nice to Have
- Advanced degree (Master's or higher) from a reputable institution
This is a remote, hourly contractor role open to qualified candidates worldwide. If you have deep expertise in customer success or support operations and a sharp eye for quality, we'd love to hear from you.
How to apply for this role
- Upload your resume — keep it up-to-date and in English. Mercor will auto-fill your profile from it.
- Complete the AI interview — a 15-minute conversation about your experience. Be ready to discuss specific projects and challenges you've solved.
- Submit your application — only about 20% of applicants finish all the steps, so completing yours puts you well ahead.