This job post has expired on August 12, 2026. It is likely that the position has already been filled.
Customer Success Manager at micro1
posted 3 months agoCustomer Success Manager | $40–70/hr | Worldwide Remote
Join MICRO1 as a Customer Success Manager and play a pivotal role at the intersection of sales, marketing, and AI-driven support operations. This contractor position is ideal for a proactive, analytical professional who thrives in fast-paced, cross-functional environments and is passionate about delivering exceptional client experiences.
Key Responsibilities
- Manage and nurture customer relationships to drive satisfaction, retention, and long-term success
- Design and develop AI training tasks and scenarios to improve automated support workflows
- Analyze existing workflows to identify inefficiencies and implement meaningful improvements
- Deliver structured, actionable feedback to internal teams and stakeholders
- Collaborate cross-functionally with sales, marketing, and product teams to align on customer goals
- Manage communications and scheduling via Gmail, Slack, and Calendar tools
- Handle support operations using platforms such as Zendesk, Intercom, Gorgias, and ServiceNow
Required Skills
- Proven experience in customer success management
- Familiarity with AI training task design and scenario creation
- Proficiency with support tools: Zendesk, Intercom, Gorgias, and/or ServiceNow
- Strong written and verbal communication skills
- Excellent analytical thinking and problem-solving abilities
- Adaptability in dynamic, evolving work environments
- Experience with productivity tools: Slack, Gmail, and calendar management platforms
Compensation
$40–$70/hr depending on experience and qualifications.
This is a fully remote contractor role open to candidates worldwide. If you're a customer-focused professional ready to make an impact, we'd love to hear from you.