Customer Success & Operations at Mercor

Customer Success – Operations (India Region) | Full Time | Remote – India

Join Mercor's Talent Success team and play a key role in delivering a seamless, delightful experience for thousands of users who apply for jobs, complete AI-led interviews, and get paid through our platform. You'll be the first point of contact for talent, triaging issues, improving workflows, and advocating for users internally.

About the Role

Mercor welcomes thousands of new users each week. When they encounter issues or have questions, you'll be there to provide fast, friendly, and precise support. You'll collaborate closely with engineering teams to investigate bugs and identify recurring pain points, while also building documentation and shaping product improvements.

• Respond to support requests from Mercor's talent pool regarding platform issues and job applications
• Triage and investigate user-reported bugs and issues in collaboration with the engineering team
• Proactively identify recurring pain points and share actionable insights with product and engineering to reduce support volume
• Build and maintain talent-facing documentation to address common questions
• Advocate for users internally by championing their feedback and needs
• Maintain an enthusiastic, professional tone with near-perfect English in all communications

Qualifications

• 1–3 years of experience in customer success, operations, or product support in a SaaS or marketplace environment
• Strong communication and problem-solving skills with a proven ability to de-escalate issues
• Experience with support platforms such as Zendesk, Intercom, Help Scout, Freshdesk, or Crisp
• Natural product intuition — you spot friction, think through solutions, and communicate them clearly
• Comfortable working cross-functionally to drive resolutions through process or product improvements

About Mercor

Founded in 2023, Mercor connects millions of domain experts with AI training opportunities, paying over $4 million per day. Mercor's APEX benchmark family measures AI's real-world impact, and Mercor Enterprise brings expert networks to Fortune 500 companies deploying AI in production. We welcome candidates from all backgrounds with diverse experiences and transferable skills.