Posted over 30 days ago. Roles like this often stay open for a while, so it's still worth applying.
Customer Support AI Specialist at Mercor
posted 5 months agoCustomer Support AI Specialist | $43–50/hr | Worldwide Remote
Join a cutting-edge AI training initiative where your customer success expertise directly shapes the future of intelligent support systems. This flexible, remote contractor role is ideal for seasoned support professionals who want to make a meaningful impact on how AI understands and handles real-world customer service scenarios.
About the Role
You'll evaluate and refine AI-generated responses related to customer support documentation, helping ensure AI systems accurately interpret and act on complex service materials. Your feedback will directly improve AI performance in real support environments.
Key Responsibilities
- Review and assess AI-generated responses involving customer support documents
- Evaluate comprehension of service level agreements (SLAs), escalation documentation, and support tickets
- Assess AI handling of knowledge base articles and customer communication workflows
- Identify errors, gaps, or misinterpretations in AI outputs and provide structured feedback
- Apply your expertise to define what excellent customer communication looks like
Ideal Candidate
- Current or former Customer Success Manager or senior support professional
- Background in SaaS or technology companies strongly preferred
- Deep familiarity with service agreements, troubleshooting documentation, and escalation processes
- Strong written communication skills and attention to detail
- Ability to critically evaluate AI responses against professional support standards
Why Apply?
- Fully remote — work from anywhere in the world
- Flexible scheduling — set your own hours
- Competitive hourly pay: $43–$50/hr
- Contribute to meaningful AI development in the customer support space
How to apply for this role
- Upload your resume — keep it up-to-date and in English. Mercor will auto-fill your profile from it.
- Complete the AI interview — a 15-minute conversation about your experience. Be ready to discuss specific projects and challenges you've solved.
- Submit your application — only about 20% of applicants finish all the steps, so completing yours puts you well ahead.