This job post has expired on October 07, 2025. It is likely that the position has already been filled.
Customer Support Expert - Banking at Mercor
posted 1 year agoCustomer Support Expert - Banking | $110/hr | Remote
Join Mercor in partnership with a leading AI lab to shape the future of banking customer support. This contract role is ideal for experienced professionals eager to leverage their banking expertise to improve AI-driven support solutions.
- Key Responsibilities:
- Advise on end-to-end banking customer support workflows, from account setup to issue resolution.
- Refine processes for disputes, fraud cases, loan servicing, and account inquiries.
- Provide expertise on escalation management, compliance, and secure communications.
- Guide optimization of banking support tools such as Salesforce, core banking systems, and CRM platforms.
- Support the development of knowledge bases, training materials, and scenario documentation.
- Ideal Qualifications:
- 5+ years of customer support experience in banking, with management experience preferred.
- Deep understanding of account servicing, fraud claims, loan/mortgage inquiries, and payment disputes.
- Familiarity with banking CRM, fraud management systems, and compliance frameworks (KYC, AML).
- Strong analytical, communication, and problem-solving skills.
- Opportunity Details:
- Remote, flexible, and asynchronous work (20–40 hours/week).
- Project-based with potential for ongoing contracts.
- Weekly payments via Stripe Connect; independent contractor status.
- Application Process:
- Submit your resume or LinkedIn profile.
- Complete a brief video interview highlighting your banking support expertise.
- Receive a response within 5 business days.
Mercor connects top experts with leading AI labs and research organizations. Join us to contribute your banking knowledge to innovative AI projects.
How to apply for this role
- Upload your resume — keep it up-to-date and in English. Mercor will auto-fill your profile from it.
- Complete the AI interview — a 15-minute conversation about your experience. Be ready to discuss specific projects and challenges you've solved.
- Submit your application — only about 20% of applicants finish all the steps, so completing yours puts you well ahead.