Customer Support Expert - Consumer Goods at Mercor

Customer Support Expert (Consumer Goods) | $110/hr | Worldwide Remote

Join Mercor in partnership with a leading AI lab to shape the future of customer support in the consumer goods industry. This contract role is ideal for seasoned professionals eager to leverage their expertise in customer service workflows and product issue resolution to help design and refine next-generation AI systems.

• Key Responsibilities:
  • Advise on end-to-end consumer goods support processes, including product inquiries, returns, and replacements.
  • Review and optimize workflows for handling order issues, quality concerns, and warranty claims.
  • Provide guidance on escalation management, compliance, and customer communication standards.
  • Support the development of knowledge bases, training materials, and scenario documentation.
  • Offer expertise on customer support tools such as Salesforce, Zendesk, and CRM platforms.
• Ideal Qualifications:
  • 5+ years of customer support experience in the consumer goods sector, preferably with management exposure.
  • Deep understanding of returns, refunds, warranty claims, and product inquiries.
  • Proficiency with CRM and order management systems.
  • Strong analytical, communication, and problem-solving skills.
• Opportunity Highlights:
  • Remote, flexible, and asynchronous work environment.
  • Project-based engagement with 20–40 hours/week expected.
  • Weekly payments via Stripe Connect; independent contractor status.

Apply now by submitting your resume or LinkedIn profile and complete a brief video interview to showcase your expertise. Join Mercor and help advance AI-driven solutions in customer support.