Customer Support/Success Professional at Mercor

Customer Support / Success Professional | $80–160/hr | Remote (US, UK, Canada, Europe)

Mercor is seeking experienced Customer Support and Customer Success professionals to review, assess, and deliver structured feedback on domain-specific documents. This is a flexible, high-impact contract opportunity ideal for detail-oriented professionals who want to apply their expertise to meaningful evaluation projects.

What You'll Do

• Review and assess customer support and success-related documents for quality, accuracy, and relevance
• Provide clear, structured written feedback based on established guidelines
• Apply domain expertise to ensure high standards across evaluation tasks

Basic Qualifications

• Bachelor's degree (minimum)
• 2+ years of professional experience in customer support, service delivery, or customer success
• Strong analytical and written communication skills

Required Skills

• Proficiency in Microsoft Excel, PowerPoint, and Word
• Strong document analysis and review capabilities
• High attention to detail with the ability to follow structured evaluation guidelines

Eligibility

Applicants must be based in the United States, Europe, United Kingdom, or Canada.