Posted over 30 days ago. Roles like this often stay open for a while, so it's still worth applying.
Customer Support/Success Professional at Mercor
posted 5 months agoCustomer Support / Success Professional | $80–160/hr | Remote (US, UK, Canada, Europe)
Mercor is seeking experienced Customer Support and Customer Success professionals to review, assess, and deliver structured feedback on domain-specific documents. This is a flexible, high-impact contract opportunity ideal for detail-oriented professionals who want to apply their expertise to meaningful evaluation projects.
What You'll Do
- Review and assess customer support and success-related documents for quality, accuracy, and relevance
- Provide clear, structured written feedback based on established guidelines
- Apply domain expertise to ensure high standards across evaluation tasks
Basic Qualifications
- Bachelor's degree (minimum)
- 2+ years of professional experience in customer support, service delivery, or customer success
- Strong analytical and written communication skills
Required Skills
- Proficiency in Microsoft Excel, PowerPoint, and Word
- Strong document analysis and review capabilities
- High attention to detail with the ability to follow structured evaluation guidelines
Eligibility
Applicants must be based in the United States, Europe, United Kingdom, or Canada.
How to apply for this role
- Upload your resume — keep it up-to-date and in English. Mercor will auto-fill your profile from it.
- Complete the AI interview — a 15-minute conversation about your experience. Be ready to discuss specific projects and challenges you've solved.
- Submit your application — only about 20% of applicants finish all the steps, so completing yours puts you well ahead.