Finance Expert (Chat Support) at Turing

Finance Expert (Omnichannel Chat Support) | Contractor | Remote – US Only

Turing is seeking experienced finance and accounting professionals to provide omnichannel chat support for small and medium-sized business (SMB) owners. This is a fully remote, flexible freelance role ideal for accountants or bookkeepers comfortable handling high-volume, data-heavy financial queries.

About Turing

Turing is one of the world's fastest-growing AI companies, accelerating the advancement and deployment of powerful AI systems. Turing partners with leading AI labs to advance frontier model capabilities and builds real-world AI solutions for mission-critical business challenges.

Role Overview

In this role, you will serve as a financial expert providing responsive, accurate support to SMB owners through omnichannel chat platforms. You'll handle everything from general help questions to complex, data-driven accounting queries.

Responsibilities

• Respond to customer queries via omnichannel chat platforms in a timely and professional manner
• Handle complex accounting-related questions requiring deep financial expertise
• Support SMB business owners with bookkeeping guidance and financial analysis
• Analyze and interpret financial data to deliver accurate, actionable responses
• Complete assigned presentation-based (PPT) tasks as needed

Requirements

• Active, proficient user of QuickBooks Online (QBO)
• Proven experience in accounting or bookkeeping
• Prior experience with omnichannel or live chat support
• Strong understanding of financial concepts and data analysis
• Ability to handle complex, data-driven accounting questions efficiently
• Experience working with SMB clients is preferred

Nice to Have

• SMB business owners with hands-on accounting experience
• Previously engaged domain experts in finance or accounting
• Accountants or bookkeepers comfortable with high-volume query environments

Engagement Details

• Commitment: Up to 40 hours per week
• Duration: Approximately 2 months, with potential extension based on performance and project needs
• Work Environment: Fully remote and flexible

Why Work With Turing?

• Work at the forefront of AI applications in accounting and finance
• Collaborate on high-impact projects with global reach
• Flexible, fully remote freelance engagement