Insurance Data & Operations Specialist at Mercor

Insurance Data & Operations Specialist | $800/hr | Remote (US, UK, Canada)

Mercor is partnering with a leading AI lab to train frontier models on high-quality insurance reasoning data. We're seeking experienced Insurance Data and Operations Specialists to design realistic scenarios, evaluate AI outputs, and help shape how the next generation of AI understands insurance data and operational processes.

What You'll Do

• Design realistic scenarios involving policy, premium, exposure, claim, provider, member, producer, and operational data
• Create work products such as metric definitions, data-quality assessments, workflow analyses, dashboard requirements, operational reports, root-cause analyses, and process-improvement recommendations
• Write high-quality "golden" reference responses reflecting experienced insurance data and operations standards
• Grade AI-generated responses against structured rubrics covering data interpretation, metric consistency, process understanding, feasibility, and communication
• Identify incorrect denominators, misleading aggregations, inconsistent definitions, data-lineage gaps, workflow bottlenecks, and unsupported conclusions
• Provide written feedback used directly by the research team to improve model behavior
• Participate in onboarding office hours and calibration sessions

Who You Are

• 2+ years of professional experience in insurance data, business analysis, reporting, operations analysis, quality assurance, or process improvement
• Solid understanding of at least one insurance operating domain (underwriting, policy administration, claims, distribution, health-plan operations, reinsurance, or compliance)
• Proven ability to translate business questions into metrics, reporting requirements, data definitions, workflow changes, or operational controls
• Skilled at analyzing processes without overstepping into underwriting, adjuster, clinical, actuarial, or compliance decisions
• Excellent analytical writing, structured problem-solving, and strong attention to detail
• Proficient with spreadsheets and at least one reporting, database, analytics, or workflow tool

Bonus Qualifications

• Experience with SQL, Python, R, Tableau, Power BI, Looker, or insurance data platforms
• Lean, Six Sigma, project management, business analysis, or data governance credentials
• Familiarity with policy, billing, claims, CRM, provider, or member-administration systems
• Background in data governance, model governance, audit, or operational quality
• Experience developing KPIs, service-level metrics, or executive reporting

Role Highlights

• Minimum 20 hours per week (ideally 40+)
• Task-based, contractor engagement — start immediately
• Applications reviewed on a rolling basis
• Open to professionals from carriers, health plans, MGAs, TPAs, brokers, and insurtech organizations