LLM ServiceNow Product Owner at Turing

LLM ServiceNow Product Owner | Contractor | Fully Remote | 20–40 hrs/week

Turing is seeking an experienced ServiceNow Product Owner to help design realistic, scenario-driven tasks for AI model training. This is a unique opportunity to apply your deep ServiceNow domain expertise toward shaping how frontier AI systems reason across enterprise workflows — without any platform configuration or app development involved.

About Turing

Based in San Francisco, Turing is the world's leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI. Turing accelerates frontier research with high-quality data, advanced training pipelines, and top AI researchers — and helps enterprises transform AI from proof of concept into measurable, lasting business impact.

Role Overview

In this role, you will translate real ServiceNow business workflows and decision logic into structured, data-driven tasks that improve AI reasoning. The ideal candidate brings strong functional expertise in Customer Service Management (CSM), IT Service Management (ITSM), or HR Service Delivery (HRSD), combined with analytical, prompt-engineering, and data structuring skills.

Key Responsibilities

• Define decision frameworks for Reinforcement Learning initiatives, including taxonomy design, scenario creation, and evaluation criteria.
• Create scenario-driven tasks mirroring real ServiceNow workflows (case handling, SLA tracking, HR requests, IT incident response).
• Write clear, natural instructions aligned with ServiceNow business processes.
• Represent tasks in JSON format with clarity and consistency.
• Use SQL queries to analyze and validate data accuracy.
• Design tasks that challenge AI reasoning and produce predictable, measurable outcomes.
• Apply prompt engineering to structure instructions that guide task execution.
• Collaborate with peers to expand scenarios across CSM, ITSM, and HRSD domains.
• Document scenario patterns, examples, and best practices for other trainers.

Required Skills & Experience

• 4–6 years of ServiceNow experience, with 2+ years in CSM and/or HRSD modules.
• Strong knowledge of workflows, cases, incidents, requests, SLAs, and knowledge management in ServiceNow.
• Proficiency in JSON authoring and structured data handling.
• Solid SQL skills for data analysis and task validation.
• Ability to design realistic enterprise scenarios mapped to ServiceNow processes.
• Strong analytical thinking, attention to detail, and logical structuring.
• Excellent communication skills; customer-facing experience is a bonus.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist – ITSM (CIS-ITSM).
• ServiceNow Certified Implementation Specialist in CSM or HRSD.
• Exposure to AI/ML workflows or training data preparation.
• Familiarity with Agile methodologies.
• Experience with prompt engineering.

Engagement Details

• Commitment: Minimum 20 hrs/week (options: 20, 30, or 40 hrs/week); at least 4 hrs/day with 4-hour PST overlap required.
• Employment Type: Contractor assignment (no medical/paid leave benefits).
• Duration: 3-month contract, with an expected start date of next week.

Hiring Process

• Coding challenge
• Live task/interview

Why Freelance With Turing?

• Fully remote work environment.
• Opportunity to contribute to cutting-edge AI projects with leading LLM companies.