Posted over 30 days ago. Roles like this often stay open for a while, so it's still worth applying.
Mentor & Support Engineer at Mercor
posted 1 year agoMentor & Support Engineer | $30–40/hr | Worldwide Remote
Join Mercor as a Mentor & Support Engineer and play a pivotal role in supporting a leading AI startup. This contractor position offers the opportunity to guide developers, enhance operational workflows, and deliver exceptional customer experiences—all in a fully remote, flexible environment.
- Mentorship & Engineering Support: Collaborate with AI researchers and software engineers, providing mentorship and operational support to help the team scale effectively.
- Customer Success & Technical Support: Interface directly with customers to ensure smooth onboarding, troubleshoot technical issues, and resolve queries efficiently.
- Workflow Ownership: Take charge of improving and maintaining the MCP marketplace, ensuring seamless processes for both internal and external stakeholders.
Requirements:
- 2+ years of software engineering experience
- Background in technical or customer support roles
- Excellent written and spoken English communication skills
- Strong attention to detail and problem-solving abilities
- Passion for AI, developer tools, and customer success
This is a contractor role with weekly payments via Stripe Connect. If you thrive at the intersection of engineering, operations, and customer engagement, we encourage you to apply and help shape the future of AI-driven software engineering.
How to apply for this role
- Upload your resume — keep it up-to-date and in English. Mercor will auto-fill your profile from it.
- Complete the AI interview — a 15-minute conversation about your experience. Be ready to discuss specific projects and challenges you've solved.
- Submit your application — only about 20% of applicants finish all the steps, so completing yours puts you well ahead.