Patient Access Leader at Mercor

Patient Access Leader | $80/hr | Worldwide Remote

Mercor is partnering with a leading AI research lab to find experienced Patient Access Leaders who will help evaluate and improve AI tools built for healthcare revenue cycle workflows. This is a unique opportunity to apply your front-end healthcare expertise while directly shaping the next generation of AI systems in healthcare operations.

Key Responsibilities

• Lead end-to-end patient access operations including pre-registration, registration, scheduling, and intake workflows across inpatient and outpatient settings.
• Evaluate AI-generated outputs related to patient access processes, identifying errors and providing structured, actionable feedback.
• Develop and enforce policies and procedures for registration accuracy, demographic capture, and point-of-service collections.
• Monitor KPIs including registration error rates, pre-registration completion rates, insurance verification accuracy, and front-end denial rates.
• Ensure clean claim submission from point of entry by identifying and resolving front-end deficiencies.
• Collaborate with billing, clinical, and IT teams to streamline patient access workflows and reduce downstream claim errors.
• Train and mentor staff on registration best practices, compliance requirements, and system usage.
• Ensure compliance with HIPAA, CMS guidelines, and payer-specific requirements at the point of service.
• Document observations, annotate AI outputs, and provide structured feedback to support AI training datasets.

Requirements

• 5+ years of experience in patient access, patient registration, or front-end revenue cycle management, with at least 2 years in a manager or director-level role.
• Deep knowledge of pre-registration, insurance verification, scheduling intake, and point-of-service collections.
• Strong understanding of HIPAA, CMS regulations, and commercial and government payer requirements.
• Proficiency with Epic, Cerner, Meditech, or similar EHR and registration systems.
• Exceptional written and verbal English communication skills.
• High attention to detail with the ability to identify inconsistencies in workflows, data, or AI-generated outputs.
• Comfortable working independently in a fully remote environment.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.

Preferred Qualifications

• NAHAM Certified Healthcare Access Manager (CHAM) or Certified Healthcare Access Associate (CHAA) credential.
• Experience with denial prevention strategies at the point of registration.
• Familiarity with AI tools such as ChatGPT, Claude, or similar platforms.
• Background in health system, hospital, or large physician group settings.
• Experience developing SOPs and training materials for patient access teams.

Why Join?

• Contribute to the development of frontier AI systems in healthcare.
• Collaborate with a world-class AI research organization.
• Gain exposure to cutting-edge AI workflows in healthcare revenue cycle management.
• Work on high-impact projects shaping the future of healthcare AI.