Quality Operations Lead at Turing

Quality Operations Lead | Remote | 16-week contract

About the role

Manage day-to-day quality operations for Turing’s multimodal AI annotation projects. Reporting to the Quality Manager, you will lead QA teams, monitor performance, resolve issues, and ensure deliverables meet client standards within tight turnaround times.

Responsibilities

• Lead Senior QA Leads and QA Leads across shifts.
• Set review priorities, sampling plans, and quality coverage.
• Implement audits, scoring rubrics, and calibration processes.
• Track accuracy, agreement, error rates, review throughput, and turnaround time.
• Identify root causes and drive corrective actions with Team Leads.
• Resolve guideline questions and document decisions.
• Share quality insights after each delivery and report performance to the Quality Manager.
• Support client reviews and quality-based incentive programs.

Requirements

• 5–7 years of overall experience, including 2–3 years leading QA or quality operations teams.
• Strong knowledge of sampling, auditing, calibration, and root-cause analysis.
• Excellent attention to detail and ability to identify systemic issues.
• Strong communication and stakeholder-management skills.
• Experience in annotation, data labeling, or AI training data projects is preferred.

Contract and schedule

• Project-based freelance role lasting 16 weeks.
• Five working days per week, including weekends as required, with two weekdays off.
• Work hours: 7am–4pm PST.
• Pay is not specified.

The offer details also specify a defined number of evaluation tasks, each involving comparison of multiple chatbots and a final assessment.

Location

Fully remote. No country or regional eligibility restrictions are stated in the listing.