Retail Banking Expert at Mercor

Retail Banking Expert | $45–65/hr | Worldwide Remote

Mercor is partnering with leading AI labs to engage experienced retail banking professionals who will help improve AI systems' understanding of consumer banking operations, lending workflows, and branch-level decision-making. This is a flexible, project-based contractor role with potential for ongoing engagement based on performance and project needs.

Key Responsibilities

• Review and evaluate AI-generated outputs related to consumer lending decisions, deposit account servicing, regulatory compliance, and customer communication
• Create realistic scenarios based on retail banking workflows — including mortgage origination, personal loan underwriting, account opening/closing, fraud escalation, and regulatory examinations
• Annotate, label, and validate data across retail banking use cases such as credit decisioning, KYC/AML procedures, and customer dispute resolution
• Provide structured feedback on AI accuracy in areas including banking regulations (Reg Z, Reg E, TILA, RESPA, BSA/AML), product terms, and industry-specific terminology
• Collaborate asynchronously with research teams to refine evaluation frameworks for banking-domain AI

Ideal Qualifications

• 3+ years of professional experience at a commercial bank, credit union, or retail banking institution
• Background in one or more of the following areas:
  • Branch operations and management
  • Consumer or mortgage lending
  • Deposit operations and treasury services
  • Compliance, risk, or audit (BSA/AML, CRA, fair lending)
  • Relationship management or private banking
• NMLS registration or banking certifications are a plus
• Strong analytical thinking with the ability to translate retail banking workflows into structured evaluation tasks
• Clear written communication skills and strong attention to detail

Compensation Note

This project begins at an effective hourly rate of $45–$65/hr, with a planned transition to a throughput-based compensation model rewarding quality and volume of work completed.

About Mercor

Mercor is a talent marketplace connecting top domain experts with leading AI labs and research organizations. Backed by Benchmark, General Catalyst, Adam D'Angelo, and Jack Dorsey, Mercor enables thousands of professionals to contribute to projects shaping the next generation of AI systems.