ServiceNow Engineer (Legal) at Turing

ServiceNow Engineer (Legal Service Delivery) | Remote

Senior hands-on engineering role designing, developing, integrating, and supporting secure ServiceNow solutions for legal services, working with Legal, Compliance, Privacy, Risk, Security, and Digital & Technology teams.

What You'll Do

• Design and configure ServiceNow Legal Service Delivery solutions covering legal requests, matters, engagements, playbooks, knowledge, document workflows, workspaces, portals, and enterprise integrations.
• Build secure, reusable platform components with Flow Designer, Integration Hub, App Engine, JavaScript, Glide APIs, Business Rules, Script Includes, UI Policies, ACLs, and scoped applications.
• Contribute to solution planning, technical design reviews, release management, upgrades, production support, risk remediation, and technical-debt reduction.
• Implement governed AI use cases using Now Assist, Virtual Agent, AI Search, Predictive Intelligence, AI Agent Studio, Now Assist Skill Kit, and Build Agent for legal-service workflows such as intake, triage, summarization, knowledge discovery, routing, and workflow automation, with human oversight, access controls, and auditability.
• Partner with Legal Operations, Compliance, Privacy, Risk, Security, Procurement, Finance, and business teams to translate requirements into technical solutions, and communicate decisions, risks, and delivery status clearly.

Requirements

• Strong expertise in ServiceNow platform architecture and Legal Service Delivery or comparable enterprise legal-operations workflow solutions.
• ServiceNow Certified System Administrator (CSA) required; Certified Application Developer (CAD) preferred.
• 8-10 years of ServiceNow experience, including hands-on design, development, integration, testing, and support of enterprise solutions.
• Experience delivering solutions for Legal, Compliance, Privacy, Risk, Security, or similarly controlled business functions in a global, matrixed environment.
• Working knowledge of ServiceNow security, ACLs, roles, data governance, REST/SOAP APIs, Performance Analytics, ATF, CI/CD, and platform operations.
• Bachelor's degree in Computer Science, Engineering, IT, Business, Legal Operations, or a related field; advanced degree is advantageous.

AI & Automation Skills

• Now Assist: configure and apply generative AI capabilities to module workflows.
• AI Agent Studio: design, test, and govern task-oriented AI agents.
• Virtual Agent: build conversational topics, routing, and self-service journeys.
• Predictive Intelligence: apply classification, similarity, and routing models.
• AI Search: configure search sources, relevancy, and knowledge discovery.
• Now Assist Skill Kit and Build Agent: extend AI skills and accelerate governed development.

Details

The source listing does not state pay rate, location restrictions, or schedule; hourly rate varies. Applications are accepted from anywhere unless otherwise stated.