Customer Experience Operations at Mercor

posted 1 hour ago

mercor.com Full Time remote in India $35k-50k/yr 32 views

Customer Experience Operations | $35k-50k/yr | Remote (India)

Full-time internal role at Mercor, open to candidates based in India only. You will own how experts experience Mercor's platform end to end, coordinating owners across Engineering, Operations, Product and Talent Success to make sure cross-team problems actually get fixed.

What you'll do

Own cross-functional workstreams that affect the expert experience, from onboarding and support to payments and project matching.
Coordinate several owners across Engineering, Operations and other teams: set priorities, run check-ins, unblock work and hold people to deadlines.
Spot expert friction in feedback, support tickets and data, then turn it into clear, prioritized asks with teams across timezones.
Build and run lightweight processes, dashboards and playbooks that keep work moving without heavy overhead.
Use AI tools every day to automate repetitive work, summarize feedback, draft processes and speed up sprint cycles.
Report progress and risks clearly to product managers and leadership.

Who you are

An operator who gets things done: you have founded or run a startup, or held a high-ownership operations, product ops or chief-of-staff style role.
Comfortable leading through influence and coordinating engineers, operators and other stakeholders without formal authority.
Fluent with AI tools (Claude, agents, automation tools) and keen to find new ways to use them.
Organized and structured, with sound judgment on what matters most.
A clear, concise writer and communicator.
Comfortable with ambiguity and a fast-moving startup environment.

Nice to have

Experience with marketplaces, gig or contractor platforms, or customer or talent experience functions.
Comfort with data: SQL, spreadsheets or BI tools.
Experience building internal tools or workflows with no-code or AI tooling.

Pay, schedule and location

Full-time. Pay: $35,000-50,000 per year. Remote role open to candidates based in India only.

How to apply for this role

Upload your resume — keep it up-to-date and in English. Mercor will auto-fill your profile from it.
Complete the AI interview — a 15-minute conversation about your experience. Be ready to discuss specific projects and challenges you've solved.
Submit your application — only about 20% of applicants finish all the steps, so completing yours puts you well ahead.

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