Insurance Service Lead – Paid Research Interview at Mercor
posted 5 hours agoInsurance Service / Account Management Lead | $380/hr | Remote (US)
About the role
Mercor is recruiting service and account management team leads from US independent insurance agencies for a paid, one-hour research interview. Your insights will inform an industry study on day-to-day agency workflows inside agency management systems (AMS) and where automation and AI could help.
What the interview covers
- How your team handles certificates of insurance, renewals, endorsements, policy checking and data entry
- How much time those tasks take and how the work is split across your team
- Use of outsourcing firms or virtual assistants for service work
- What you would and would not trust automation or AI to do
- Pain points with your current agency management system
You will only be asked for approximate ranges — never confidential documents or client data.
Who this is for
You are a strong fit if you:
- Are, or were within the last 24 months, a Client Service Manager, Commercial Lines Manager, Personal Lines Manager, Account Management Lead or Office Manager supervising service staff at a US independent insurance agency
- Work in Applied Epic or HawkSoft (other systems considered)
Details
- One 60-minute remote video or phone call, scheduled at your convenience
- Compensation: $380 for the completed interview
- The study sponsor is not disclosed
How to apply for this role
- Upload your resume — keep it up-to-date and in English. Mercor will auto-fill your profile from it.
- Complete the AI interview — a 15-minute conversation about your experience. Be ready to discuss specific projects and challenges you've solved.
- Submit your application — only about 20% of applicants finish all the steps, so completing yours puts you well ahead.