This job post has expired on August 08, 2025. It is likely that the position has already been filled.
Support Engineer (United States & Canada) at Mercor
posted 1 year agoSupport Engineer (United States & Canada)
Contract: Hourly (Remote)
Compensation: $20 - $60/hour (depending on experience)
About Mercor:
Mercor is hiring a Support Engineer to work with a fast-growing AI software agent startup. You will play a key role in supporting and delighting new customers as they onboard and use cutting-edge AI products.
What You’ll Do:
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Collaborate closely with engineering and operations teams
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Provide timely support to customers, resolving technical and onboarding issues
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Guide new users through the onboarding process
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Manage support tickets via Zendesk
Who You Are:
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Experienced in technical support engineering, customer support, or similar roles
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Native-level English proficiency
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Passionate about helping customers succeed with innovative technology
Role Details:
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Full-time (40 hours/week)
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Immediate start preferred
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Fully remote; open to candidates located in the United States or Canada
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Independent contractor status with Mercor (work directly with the client)
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Hourly rate based on your background and experience
Why Mercor?
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Based in San Francisco, CA, Mercor specializes in recruiting for top AI companies
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Backed by leading investors including Benchmark, General Catalyst, Peter Thiel, Adam D’Angelo, Larry Summers, and Jack Dorsey
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We are committed to equal opportunity employment and reasonable accommodations
Interested? Apply Now!
How to apply for this role
- Upload your resume — keep it up-to-date and in English. Mercor will auto-fill your profile from it.
- Complete the AI interview — a 15-minute conversation about your experience. Be ready to discuss specific projects and challenges you've solved.
- Submit your application — only about 20% of applicants finish all the steps, so completing yours puts you well ahead.