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Support Engineer (United States & Canada) at Mercor

posted 2 days ago
mercor.com Contractor remote 20-60/hr 22 views

Support Engineer (United States & Canada)

Contract: Hourly (Remote)

Compensation: $20 - $60/hour (depending on experience)

About Mercor:
Mercor is hiring a Support Engineer to work with a fast-growing AI software agent startup. You will play a key role in supporting and delighting new customers as they onboard and use cutting-edge AI products.

What You’ll Do:

  • Collaborate closely with engineering and operations teams

  • Provide timely support to customers, resolving technical and onboarding issues

  • Guide new users through the onboarding process

  • Manage support tickets via Zendesk

Who You Are:

  • Experienced in technical support engineering, customer support, or similar roles

  • Native-level English proficiency

  • Passionate about helping customers succeed with innovative technology

Role Details:

  • Full-time (40 hours/week)

  • Immediate start preferred

  • Fully remote; open to candidates located in the United States or Canada

  • Independent contractor status with Mercor (work directly with the client)

  • Hourly rate based on your background and experience

Why Mercor?

  • Based in San Francisco, CA, Mercor specializes in recruiting for top AI companies

  • Backed by leading investors including Benchmark, General Catalyst, Peter Thiel, Adam D’Angelo, Larry Summers, and Jack Dorsey

  • We are committed to equal opportunity employment and reasonable accommodations

Interested? Apply Now!

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