Customer Support Expert - Insurance at Mercor

Customer Support Expert - Insurance | $110/hr | Remote

Join a cutting-edge AI project as an experienced customer support professional in the insurance sector. Collaborate with a leading AI lab to shape next-generation solutions for insurance workflows and client communications.

• Advise on insurance customer support workflows from initial inquiry to claims resolution
• Review and refine processes for claims, disputes, and policyholder inquiries
• Provide expertise on escalation management, compliance, and customer communication standards
• Optimize customer support tools such as Salesforce, CRM, and claims management systems
• Support development of knowledge bases, training materials, and scenario documentation

Requirements:

• 5+ years of customer support experience in insurance (health, life, auto, or property)
• Management experience preferred
• Deep understanding of insurance customer scenarios and workflows
• Familiarity with CRM and claims management platforms
• Strong communication and problem-solving skills

Opportunity Details:

• Remote and flexible scheduling (20-40 hours/week)
• Project-based with potential for ongoing contracts
• Weekly payments via Stripe Connect
• Independent contractor role

Application Process: Submit your resume or LinkedIn profile and complete a short video interview. Responses within 5 business days.

Be part of Mercor's global talent network, collaborating with top AI labs and shaping the future of insurance support technology.