This job post has expired on October 07, 2025. It is likely that the position has already been filled.
Customer Support Expert - Insurance at Mercor
posted 1 year agoCustomer Support Expert - Insurance | $110/hr | Remote
Join a cutting-edge AI project as an experienced customer support professional in the insurance sector. Collaborate with a leading AI lab to shape next-generation solutions for insurance workflows and client communications.
- Advise on insurance customer support workflows from initial inquiry to claims resolution
- Review and refine processes for claims, disputes, and policyholder inquiries
- Provide expertise on escalation management, compliance, and customer communication standards
- Optimize customer support tools such as Salesforce, CRM, and claims management systems
- Support development of knowledge bases, training materials, and scenario documentation
Requirements:
- 5+ years of customer support experience in insurance (health, life, auto, or property)
- Management experience preferred
- Deep understanding of insurance customer scenarios and workflows
- Familiarity with CRM and claims management platforms
- Strong communication and problem-solving skills
Opportunity Details:
- Remote and flexible scheduling (20-40 hours/week)
- Project-based with potential for ongoing contracts
- Weekly payments via Stripe Connect
- Independent contractor role
Application Process: Submit your resume or LinkedIn profile and complete a short video interview. Responses within 5 business days.
Be part of Mercor's global talent network, collaborating with top AI labs and shaping the future of insurance support technology.
How to apply for this role
- Upload your resume — keep it up-to-date and in English. Mercor will auto-fill your profile from it.
- Complete the AI interview — a 15-minute conversation about your experience. Be ready to discuss specific projects and challenges you've solved.
- Submit your application — only about 20% of applicants finish all the steps, so completing yours puts you well ahead.